Faqs

Call us on +441189 773 777 or book a taxi online here

We appreciate that you may need to cancel your booking. To cancel a booking without incurring a fee, a 24-hour notice is required. Cancellations made with less than 24 hours notice will be charged. If you cancel upon arrival or while the driver is en route to your pick-up location, you will be charged the full fare.

Check your junk folder, this can sometimes happen with Hotmail, Yahoo, Bing email accounts. If you still can not find the email, please contact us right away by email or telephone.

Of course, you can. You may bring your car seats. We offer a take & carry back service. If you have a return trip booked, we can store your car seats safely and bring them back on the return journey. In case of this scenario, please label the seats with your name and address.

If you have a complex booking, email us with your requirements and we get back to you with a quotation.

The quote you receive on our booking service will not include the following charges when travelling into London City: Congestion Charge, ULez Charge, any other toll charge applied by the City of London.

If you book online, please give us at least 6 hours notice. Bookings can be made up to 6 months in advance.

We can arrange special vehicles for disabled passengers. Bookings can only be made by emailing us your requirements. We will then source the correct vehicle.

The best way to make a complex booking is to contact us by email or call us during opening hours.

Yes, our fleet operates 24 hours a day. However, our telephone booking lines are only open between 09:00 AM - 03:00 AM (18 hours)

Once you have made a booking with us, you will receive an email to confirm your booking. The email will contain your booking details and further instructions. You are responsible for providing the correct details.

We will send an email with details on how to track your driver.

It's essential if you need to amend your booking you do this as soon as possible. The deadline to amend your booking is 24 hours before pick-up time. You may be charged for the previous booking in FULL after this deadline to carry out the changes to your original booking.

Don't panic. The driver may have got stuck on the way. Always remember some things are out of our control such as road emergencies, GPS signal drops etc. Your driver will be on the way, and you will always have a contact number for the driver. You can call or email us if the driver is more than 30 minutes late. 

Email us with your booking reference number, so we can trace your driver and check our lost property area to see if any goods have been turned in.

Our economy cars cost between £40.00 to £55.00 depending on your pick-up location.

Please book MPV XL vehicles to guarantee that your luggage fits.

Our economy vehicles cost between £75.00 to £105.00 depending on your pick-up location.

Drop-off fees apply at some airports. Luton Airport and Stansted Airport, for example, charge between £5.00 and £10.00

When you book with us, you will be able to track your driver.

If you book through our website, you will receive an SMS alert with a link so you can track the status of your driver.

You will be charged 0.25p every minute. Waiting time at airports includes 45 minutes of free time after the flight has landed. Following that, you will be charged. Our drivers will enter the terminal 45 minutes after your flight arrives.

Pickup points at Heathrow Airport:

T2 (Domestic) – Arrivals Hall

T2 (International) – Costa Coffee

T3 – WH Smith

T4 – Costa Coffee

T5 (Domestic) – Giraffe Bar

T5 (International) – Costa Coffee

Pickup points at Gatwick Airport:

Gatwick North Terminal – Arrival gate barrier or in front of the airport information desk.

Gatwick South Terminal – Arrival gate barrier or in front of the airport information desk.